A decade of excellence serving the community
By Jillian Chandler
Since 2010, Platinum Home Mortgage has been serving the community at its Coeur d’Alene branch, with branch managers Matt Richter and Steve Carlsen leading a team of experienced professionals who are ready to assist customers throughout the mortgage process and work hand-in-hand with the local real estate and builder communities.
The Coeur d´Alene branch serves Idaho, Arizona, California, Montana, Oregon and Washington.
Providing mortgage banking and home financing through conventional, VA, FHA and USDA loans, Platinum Home Mortgage is not only a direct lender but the experience their staff provides is unmatched. “We have over 100 years combined experience on our team,” affirms Matt proudly.
After working for a finance company doing small personal loans, Matt wanted to expand into “helping people purchase homes and grow the community.” He has called North Idaho home since 1996 and became a part of the Platinum Home Mortgage family in July 2010. Steve relocated to Coeur d’Alene in 2008 for a job transfer and a better quality of life for his family. He joined Platinum Home Mortgage in July 2010 after seeing an opportunity to assist people in the “American Dream,” buying and owning their own home.
“We focus on service and exceeding expectations by assisting customers navigate the mortgage process,” Matt says. “This is evidenced by our customer reviews on Google and our website, and also the strong partnership we have with Realtors and the real estate community overall. We have over 400 5-Star customer reviews on Google.”
Platinum’s sales and support staff are dedicated to providing excellent customer care when it comes to their customers’ financing needs: • They put their customers' best interest first: a home loan that works for you—now and in the future. • They developed a seamless home-financing process: fast application-to-closing times and common-sense underwriting. • They accommodate customer schedules: start online or in-person—you choose. • They create a long-lasting relationship with their customers and become your lender for life.
Platinum Home Mortgage views its employees just as important as their customers, providing continuous training and educational programs to Platinum employees in order to stay relevant and provide the best customer care in an ever-changing industry.
When it comes to what Matt, Steve and the rest of the Platinum Home Mortgage team find most rewarding about the work they do, it is helping families purchase and or refinance their home. “Attending a closing and seeing how excited clients are when ‘getting their keys’ is truly fulfilling,” says Matt. Steve adds, “We also enjoy seeing clients and customers when out in the community that we have helped with financing.”
A business that brings a positive attitude and superior communication skills to the table, as well as a team that follows through with what they say they can do, has resulted in hundreds of satisfied clients and the continued success of Platinum Home Mortgage.
As one recent client wrote: "The service and personal attention we received from Matt Richter at Platinum Home Mortgage was exceptional. Matt's knowledge and expertise helped to educate us on the best options for our particular situation and worked hard to make sure we got the best available loan at the lowest possible rate. Matt was there for us every step of the way and would recommend him to anyone buying or refinancing a home."
The Platinum Home Mortgage team prides itself on purchasing and financing their communities, one home at a time. If you’re in the market to purchase, renovate or refinance, don’t hesitate to give them a call today to get started on your journey home.
Platinum Home Mortgage
687 West Canfield Avenue, Suite 201
Coeur d’Alene, Idaho 83815
208.667.8795